Frequently Asked Questions
Online order fulfillment is done through our fulfillment partner, Barcart, and their network of licensed retailers. We are eager to ensure the most exceptional customer experience for each of our patrons. If you have comments or feedback, please contact us.
We’re growing outside of Vermont! We can now ship direct to customers in most U.S. states. Just visit our online store to complete your order. Also, in most states, any licensed retailer or liquor store can order our spirits through one of our distributors. To find our spirits near you, visit our locator page.
What is my order status?
Please visit the following to check your order status: https://order.getbarcart.com/. You will need your Order Number and the email address you used to place the order with.
The order number will also be in an email from [email protected]. (Check your spam folder if you can’t find it in your inbox).
How can I track my order?
There are three ways to track your order:
1. You may view your order tracking on your confirmation page
2. Following the link in your order confirmation email
3. Clicking this link https://order.getbarcart.com/login to login
How come I haven't received a response to my email?
We are eager to provide you the best possible experience! If you are expecting a response from our team, please first check your spam/junk/”marketing”/”promotion” folders.
We’re happy to have you reach out to us again. For general inquiries, contact [email protected]
If you need help with an online order, please contact [email protected] for immediate assistance. We are always happy to assist, if you run into difficulties.
For sales and retail inquiries, please use our online form.
Do you have expedited shipping?
Our retail partners are not able to accommodate expedited shipping at this time.
Do you ship internationally?
Unfortunately, we do not ship internationally at this time.
When will my package be delivered?
All orders are fulfilled by our licensed retail partners, who usually process them within 1 to 5 business days of receiving them. Once the order is processed you will receive a notification email with a tracking link allowing you to track the order and determine when it arrives. (You can also view your order status here.)
On delivery day, you will receive a text when the driver marks your order as en route, and a call or text alert when the driver has arrived. Someone 21 or older must be home to accept the order.
If the order has not been accepted by the store in an acceptable amount of time you may receive a text that your delivery driver is running late.
Disclaimer: We have no control over what happens with your order/package once it has left the retailer’s facility – but we always try our best to make things right. Reach out to us at [email protected] if you have any issues.
Does someone have to be home to sign for my order?
Yes. Someone over the age of 21, with a valid ID, must be home to sign for your package. Packages cannot be left on stoops or at doorways due to the laws surrounding alcohol in the different states.
No worries, the courier will attempt to deliver your package three times. Typically after three unsuccessful attempts at delivery, the package will be returned to our retail partner’s hub. If for some reason you didn’t receive it by then, please let us know!
Can I request a shipping courier?
Our retail partners work with multiple different couriers to fulfill orders depending on the “ship to” state for compliance purposes.
What is your return policy?
All sales are being fulfilled by licensed retailers on the Barcart network.
According to alcohol laws, retailers can only accept the return of defective goods. In such instances, we will refund the credit card used to purchase the item or issue store credit (gift card) for the amount that was paid for the item. If you would prefer a reshipment, reach out to us and we will do our best to accommodate, subject to product availability.
Shipping and handling costs are non-refundable.
All returns must be made within 30 days of purchase.
Please contact customer service at [email protected] with any specific questions regarding returns and refunds. You may also contact us directly at [email protected].
I need to cancel my order
Orders can be canceled from the order status page if they are in OPEN status – which means the order is yet to confirmed by our retail fulfillment partner.
Simply go to your order status page (https://order.getbarcart.com/ ) and select Cancel order as an action.
If you order is no longer in OPEN status, please contact us at [email protected] to ensure the package has not already left the store.
Once a package has been sent out and is in the hands of our retail partner, we are unable to cancel the order. In this case, you will be subject to the store and shipping carrier’s individual policies which may include both shipping and restocking fees.
I missed my delivery, can you reship my order?
If you would like for your order to be reshipped, please request a reshipment through Barcart, our fulfillment partner. You may be asked to provide a return & reshipping fee of $30.
My order was damaged
We’re sorry about that! As such, per our current policy, we will issue you a refund for your order. If you would still like the product/s, you may place a new order on the site! Please email us at [email protected] for further assistance.
My order was returned
Typically after three unsuccessful attempts at delivery, the package is returned to our retail partner’s hub. At this point, please reach out to us and we will refund you for the item(s) minus a restocking/reshipping fee of $15. Rest assured, restocking fees are by no means a way for us to get rich and retire – they just allow us to offset the costs we bear when we ship your products out and receive them back if you’re unavailable.
Please bear in someone 21 or older must be home to accept and sign for your package.
What's the best way to contact you?
Online order fulfillment is done through our fulfillment partner, Barcart, and their network of licensed retailers.
You may contact Barcart directly concerning your online order. Barcart is available to help 7 days a week at the below channels and they usually respond within 24 hours:
1. Submit an online inquiry
2. Email Barcart support directly at [email protected]
3. Check out Barcart FAQs for customers
Alternatively, contact us at Vermont Spirits Distilling Co. We are eager to ensure the best possible customer experience for you.