Frequently Asked Questions

Your Q’s Answered.

Online order fulfillment is being done through our fulfillment partner, Barcart, and their network of licensed retailers. We are eager to ensure the most exceptional customer experience for every one of our patrons. If you need help, have comments or feedback, please contact us.

We’re growing outside of Vermont! We can now ship direct to customer in most U.S. states. Just visit our online store to complete your order. Also in most states, any licensed retailer or liquor store can order our brands through one of our distributors. Learn more on our locator page to find a craft bottle near you.

What is my order status?

Please click here to check your order status: https://order.getbarcart.com/. You will need your Order Number and email address you used to place the order with.

The order number will also be in an email from [email protected] (please check your spam folder if you can’t find it in your inbox).

How can I track my order?

There are three ways to track your order:

1. You may view your order tracking on your confirmation page

2. Following the link in your order confirmation email

3. Clicking this link here to login.

How come I haven't received a response to my email?

We pride ourselves on reliable customer service and try to respond to your email inquiries promptly and consistently. However, our responses could be hitting your spam/junk/”marketing”/”promotion” folders instead of your regular inbox.

So if you don’t get a response from us within 24 hours, please check your spam folder. And please add our email address – [email protected] to your email “safe” list (or mark as “not spam”/ “not junk”). If you requested support from our fulfillment partner, Barcart, please add their customer service email address also – [email protected].

Do you have expedited shipping?

Our retail partners are not able to accommodate expedited shipping at this time.

 

Do you ship internationally?

Unfortunately, we do not ship internationally at this time.

 

When will my package be delivered?

All orders are fulfilled by our licensed retail partners, who usually process them within 1 to 5 business days of receiving them. Once the order is processed you will receive a notification email with a tracking link allowing you to track the order and determine when it arrives.

Fast forward to delivery day – You will receive a text when the driver marks your order as en route, and a call or text alert when the driver has arrived. If the order has not been accepted by the store in an acceptable amount of time you may receive a text that your delivery driver is running late. Someone 21 or older must be home to accept the order.

Disclaimer: We have no control over what happens with your order/package once it has left the retailer’s facility – but we always try our best to make things right. Reach out to us at [email protected] if you have any issues.

Does someone have to be home to sign for my order?

Yes. Someone over the age of 21, with a valid ID, must be home to sign for your package. Packages cannot be left on stoops or at doorways due to the laws surrounding alcohol in the different states.

No worries, the courier will attempt to deliver your package three times. Typically after three unsuccessful attempts at delivery, the package will be returned to our retail partner’s hub. If for some reason you didn’t receive it by then, please let us know!

Can I request a shipping courier?

Our retail partners work with multiple different couriers to fulfill orders depending on the “ship to” state for compliance purposes.

What is your return policy?

All sales are being fulfilled by licensed retailers on the Barcart network.

According to alcohol laws, retailers can only accept the return of defective goods. In such instances, we will refund the credit card used to purchase the item or issue store credit (gift card) for the amount that was paid for the item. If you would prefer a reshipment, reach out to us and we will do our best to accommodate, subject to product availability.

Shipping and handling costs are non-refundable.

All returns must be made within 30 days of purchase.

Please contact customer service at [email protected] with any specific questions regarding returns and refunds. You may also contact us directly at [email protected]

I need to cancel my order

Orders can be canceled from the order status page if they are in OPEN status – which means the order is yet to confirmed by our retail fulfillment partner. To do so you can simply go to your order status page (https://order.getbarcart.com/ ) and select Cancel order as an action.

If you order is no longer in OPEN status, please contact us to ensure the package has not already left the store.

Once a package has been sent out and is in the hands of our retail partner, we will be unable to cancel the order and you will be subject to the store and shipping carrier’s individual policies which may include both shipping and restocking fees.

I missed my delivery, can you reship my order?

If you would like for your order to be reshipped, we ask that you pay the return and reshipping fee of $30 with the link below. Rest assured, these fees are by no means a way for us to get rich and retire – they just allow us to offset the costs we bear when your order is returned and shipped back out. Please email us to request a reshipment! Alternatively, please contact us at Vermont Spirits Distilling Co if you need additional help.

 

My order was damaged

We’re sorry about that! As such, per our current policy, we will issue you a refund for your order. If you would still like the product/s, you may place a new order on the site! Please email us for further assistance.

 

My order was returned

Typically after three unsuccessful attempts at delivery, the package is returned to our retail partner’s hub. At this point, please reach out to us and we will refund you for the item(s) minus a restocking/reshipping fee of $15. Rest assured, restocking fees are by no means a way for us to get rich and retire – they just allow us to offset the costs we bear when we ship your products out and receive them back if you’re unavailable.

Please bear in someone 21 or older must be home to accept and sign for your package.

 

What's the best way to contact you?

Online order fulfillment is being done through our fulfillment partner, Barcart, and their network of licensed retailers.

You may contact Barcart directly concerning your online order. Barcart is available to help 7 days a week at the below channels and they usually respond in 24 hours:
1. Contact us
2. Email us at [email protected]

Alternatively, contact us at Vermont Spirits Distilling Co. We are eager to ensure the best possible customer experience for you.